Our Policies

What to Bring to Your Appointment

If you are a new patient, please arrive to your appointment early in order to complete the registration process. In addition, please bring the following:

  • Driver's License or State ID
  • Referral (If Required by Insurer)
  • Insurance Information
  • Copies of Operation Records, Medical Records, X-rays, MRIs, and CT Scans from Prior Doctor Visits
  • A List of Current Medications and Any Known Allergies

Appointments

If you are unable to keep your appointment, please call us as far in advance as possible so we may use that time to see another patient in need of care. We make a sincere effort to adhere to our appointment schedule and appreciate your patience if we are late due to emergencies or hospital surgery.

Fees & Payments

We make every effort to decrease the cost of your medical care. Therefore, we request payment arrangements for all office services at the time they are rendered unless prior arrangements have been made. We accept cash, checks, American Express, MasterCard, Visa, and Discover for your convenience. If we are a participating provider of your insurance company, we will bill them. However, payment is the patient's responsibility. We will help in any way we can to assist you in handling claims.

Form Fees

If you require a particular form (ex: FMLA, Disability, AFLAC) to be completed by our physicians, there is a fee of $25 per form. This fee is to be paid prior to completion. Please allow adequate time, as every physician may not be in the office on a daily basis.

Medical Record Requests

If copies of medical records are needed there will be a fee of $1.00/page for the first 25 pages, then it is $0.25/page from page 26 forward. If you need x-ray film copies for any reason, there is charge of $10/sheet. We are now able to provide our patients with copies of MRI’s in the form of a disc at $10/CD (pick-up only). If you require they be mailed, there is an additional $3 postage fee. If you still need actual MRI film copies, they are available for $10/sheet. Please allow 48-72 hours for copies of records/films/CDs. Please be advised the original films must remain in our possession, as required by law, as they are a part of your permanent medical record.

Prescriptions Refill Requests

Prescription refill requests must be made Monday through Friday, 9:00 a.m. – 4:00 p.m. Please note that requests made after 4 p.m. will not be processed until the following business day. Please allow 48-72 hours to process your refill request, as every physician may not be in the office on a daily basis.

Returned Check Fee

I understand any returned check from the bank will result in an additional $25.00 charge that will appear on my account.